The Human Element

Mar 11

Despite the wonderful ability of social networking sites and technology have we lost touch with the human element? Depending on the relationship, I would say so.

Technology has made us connected on a global scale. At the same time, I would argue that it has made us disconnected.

For many, a Facebook Wall Post asking how you are doing has taken the place of a telephone call.

An online event invitation (the means of your choice) has taken place of sending an invitation by mail, or picking up the phone or inviting someone in person.

I see more of my friends and family on Facebook than I see them in person.

We can argue that we don’t have time like we used to, or “life” got in the way. I would say that, in a way, technology has made us lazy with our offline connections.

I have made many friends on Twitter that I would most likely have not met otherwise, but a silent dream of mine is to meet each one in person and shake their hand.

I can make a Skype call with a friend in California but that will never take the place of one day meeting for a cup of coffee or a meal.

How many businesses send an actual thank you card as opposed to a thank you email?

I’ve received many automated messages from companies or manufacturers asking me for a survey as opposed to an actual person getting my opinion.

This post is not bashing modern technology, or social media. That would be hypocritical of me at the most extreme level.

Yes a Facebook Wall Post, a Twitter DM or @reply, an email, a text message might be faster or easier. . . but is faster or easier always better?

I think not.

I say let’s transfer those online connections that are on our computer monitor or cellular phone LCD and make them offline real world connections ensuring the human element is never forgotten.

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  • http://jasonmarkow.com Jason Markow

    So true. I had the exact customer services experiences you mentioned. My new mechanic send a hand written thank you note. It was genuine, devoid of any 2.0 tech, and truly left an impact.

    Today I received an automated thank you email from my new dentist… inviting me to their 'community'. It explained two things: 1. Why they stood out on Google with so many 'positive' reviews and 2. that no matter what you do, you can't automate the things that really matter.

    I think the fact that you have drive to meet your twitter contacts IRL says a lot about the quality of people you are finding on twitter. For some, it is all about the # of followers, while others (like you) understand what it is really all about… the human element.

    t(h)ink on.

  • http://twitter.com/LuayRahil Luay

    One of your best so far, I like it.
    Social media and technology are tools that should be used to decrease the distance between people, help us meet new people, add value to their lives, learn from them, interact with strangers, and engage with friends and family. On the other hand, we have to be able to translate that type of online relationship to offline relationship, we have to be able to impact people lives in person, and more.
    I know you very well, and I know that you spoke from your heart in this entry, because you do feel that technology is destroying our society, and killing our social skills. My reply is this, just like anything else in life technology can help us or destroy us, and the choice is yours.

  • MouyyadA

    I'm sure the thank you note from your mechanic left a greater impression than your dentist. Thank you for the support Jason. I always say its quality not quantity and the quality has been great, such as yourself, I'm looking forward to the day I can meet you in person.

  • MouyyadA

    Your right, just like everything in life balance is required. Sadly, it seems that many have lost that balance. Nothing will ever replace the offline relationship.

  • http://janmania.net/ Jano

    Loved it.. very true and hopefully you will get to meet all these ppl in person.
    on the other hand, it is what u make of it.. for example. jotweetups. we knew each other on twitter or blogging but now we meet regularly offline and do many activities together. so everything is how you see it and what you take from it and give.

  • MouyyadA

    Thank you for the comment, I respect that greatly from the #jotweeps, hopefully next time I'm in Jordan I'll get a chance to meet all of you.

  • http://www.ubervu.com/conversations/www.magiccarpetblog.com/78/the-human-element uberVU – social comments

    Social comments and analytics for this post…

    This post was mentioned on Twitter by MouyyadA: New Blog Post: The Human Element http://is.gd/aaZdv...

  • http://AltaeeBlog.com Mohammed Al-Taee

    We can humanize the web, that's the job of Trust Agents. We are going to pure online life which is faster and better? to some levels.

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