Take Care of Your Support Staff
Apr 29
Every company has these individuals. These are the behind the scenes people that do the majority of the “grunt” work. They do not have the most glamorous positions and rarely get credit for success. They do not interact with clients in a direct manner but they are on the front-lines regardless.
- In a restaurant, they are your cooks and bussers
- In a big corporation they might be your mail room employees, or messengers
- They could be your janitors
The idea is these are the people that support you in your job: the person that helps you with research, the data entry person, the writer or editor… whatever position they may hold I’m sure you know who they are in your company.
We know who they are but do we actually take care of them?
Do we truly understand the value they bring to the organization?
Do we really understand that they make our jobs easier and support us in our ever difficult interactions with our clients?
Without these individuals, many companies would collapse from the pressure. Many “stars” would not shine as bright. Without them there would be an apparent crack in the organizational structure that the whole world, especially the clients can see.
It is imperative that we recognize our support staff.
Recognize them, take them out to lunch after a job well done and just show appreciation. If you’re in a decision making position, make a decision that can make their day.
They most likely do not make as much money as you but they are equally as important and we must let them know that we know.
Bottomline…take care of your support staff.
